Terms of Service
Agreement
These Terms of Service (the “Terms”) are a contract between you and TrustedVoices, LLC (“TrustedVoices,” “we,” “us”). They govern your use of trustedvoices.app and our applications (together, the “Services”). By using the Services you agree to these Terms. If you do not agree, please do not use the Services.
What TrustedVoices is
TrustedVoices makes a creator’s published work interactive. You can ask questions and get answers drawn from what that creator has actually said and published. Think of it as a concierge to a body of work.
Two things follow from that, and both matter:
Every advisor is built on explicit creator permission. Each creator has affirmatively authorized us to use their material for this purpose. We do not build an advisor from anyone’s work without their specific, documented permission, and a creator may narrow or withdraw that permission at any time.
An advisor is not the creator. Responses are generated by software from the creator’s material. They are not the creator speaking to you, they are not reviewed by the creator in real time, and they are not a personal endorsement of any particular answer. We do not clone voices and we do not create digital replicas of people.
Not professional advice
The Services are for general information and education. Nothing you receive from an advisor is legal, medical, financial, tax, or other professional advice, and no advisor-client, doctor-patient, or fiduciary relationship is created by using the Services. AI-generated responses can be wrong, incomplete, or out of date. Use your own judgment, and consult a qualified professional before acting on anything important.
Who may use the Services
You must be at least 13 years old to use the Services. If you are under 18, you may use the Services only with the consent and supervision of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your use. The Services are not directed to children under 13, and we do not permit them to register.
Your account
Keep your credentials secure and do not share them. You are responsible for activity under your account. Provide accurate information and keep it current. If you suspect unauthorized use, tell us promptly at hello@trustedvoices.co.
Acceptable use
When using the Services, you agree not to:
break the law, or use the Services to harm anyone;
misrepresent an advisor’s output as the creator’s own real-time statement, or imply that a creator personally endorsed a specific answer;
scrape, crawl, or systematically extract creator content or advisor outputs;
reverse engineer the Services, or attempt to extract underlying prompts, models, or indexed source material;
bypass or attempt to bypass rate limits, access controls, or security measures;
upload malware or otherwise interfere with the operation of the Services;
use the Services to build a competing product or to train a machine learning model;
infringe anyone’s intellectual property or privacy rights; or
harass, abuse, or impersonate anyone, including creators.
We may suspend or terminate accounts that violate these Terms.
Creator content and ownership
Creators retain ownership of their work. The permission a creator grants us is a license for the specific purpose of powering TrustedVoices. It is not a transfer of ownership. Nothing in these Terms gives you ownership of, or a right to redistribute, any creator’s content. Advisor responses are provided for your personal, non-commercial use.
If you are a creator, your participation is also governed by the separate agreement you sign with us, which controls what we may use, for how long, and how you withdraw.
Your content
You keep ownership of what you submit, including your questions, messages, and any files. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and process your submissions solely to operate and improve the Services. You represent that you have the rights to what you submit and that it does not violate these Terms or anyone else’s rights.
Fees and payment
TrustedVoices Basic is a paid membership. It costs $12.99 per month, renews automatically each month until you cancel it, and includes 60 conversation minutes each month. Included minutes that you do not use in a month do not carry over to the next month.
Extra usage is a one-time purchase in the TrustedVoices app, through Apple: each $5.99 pack adds 30 voice minutes and 150 typed messages. Your monthly included minutes and messages are used first. Extra usage does not expire, but you need an active creator subscription or Basic membership to use it.
Creators set their own monthly price, which is at least $18 per month. Each creator you add is a separate monthly subscription. It includes Sam, 60 voice minutes, and 300 typed messages that you send each month, so you do not need Basic. Included voice minutes and typed messages do not carry over to the next month. Each creator subscription renews automatically each month until you cancel it, and cancelling Basic does not cancel it.
You can cancel Basic or any creator subscription at any time. Cancelling stops the next renewal, and you keep access until the end of the period you have already paid for. Payments are not refundable, except where the law requires. TrustedVoices handles refunds, disputes, and chargebacks for creator subscriptions.
Creator subscriptions may be offered on trustedvoices.app and, where available, through Apple’s in-app purchase. Prices are in US dollars, and paid plans are available in the United States only. Prices do not include taxes; where the law requires, applicable taxes may be added at checkout.
TrustedVoices sells creator subscriptions on the web and processes web payments through Stripe. TrustedVoices never receives or stores your full card number. Apple processes in-app purchases. TrustedVoices calculates and transfers creator earnings after the disclosed platform fee, card fee, and included usage allocations.
If we change a price, we will tell you before you are charged the new price, and the pricing and billing terms presented to you at that time will apply.
Changes to the Services
We are still building. Features will change, and we may add, modify, suspend, or discontinue parts of the Services. Which creators are available may also change, including if a creator withdraws permission.
Termination
You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if we are required to by law, or if we discontinue the Services. Provisions that by their nature should survive termination will survive.
Third-party services
The Services rely on third parties, including AI model providers, hosting providers, and content platforms. We are not responsible for third-party services, and your use of them may be subject to their own terms.
Our intellectual property
The Services — including our software, design, branding, and the way we organize and present creator work — belong to TrustedVoices, LLC and our licensors. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for their intended purpose. All rights not expressly granted are reserved.
Copyright complaints
If you believe content on the Services infringes your copyright, email hello@trustedvoices.co with enough detail to identify the work, where it appears on the Services, your contact information, and a statement of your good-faith belief that the use is not authorized. We respond to valid notices, and we may remove content and terminate repeat infringers.
Disclaimers
The Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding accuracy, reliability, or availability. We do not warrant that the Services will be uninterrupted or error-free, or that advisor responses will be accurate.
Limitation of liability
To the fullest extent permitted by law, TrustedVoices, LLC and its officers, members, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising out of or relating to your use of the Services. Our total liability for any claim relating to the Services will not exceed the greater of the amount you paid us in the twelve months before the claim and one hundred United States dollars.
Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.
Indemnification
You agree to indemnify and hold harmless TrustedVoices, LLC from any claims, damages, losses, and expenses, including reasonable legal fees, arising from your use of the Services, your submissions, or your breach of these Terms.
Governing law and disputes
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. You and TrustedVoices agree that any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in New York County, New York, and each party consents to the jurisdiction of those courts.
Changes to these Terms
We may update these Terms. If the changes are material we will post a notice on the site and update the date at the top of this page. Continuing to use the Services after the changes take effect means you accept them.
Miscellaneous
These Terms are the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
Contact
TrustedVoices, LLC — hello@trustedvoices.co